Rider terms

Please read these Terms and Conditions carefully. Any queries relating to them should be raised with us by getting in touch here. 

  1. The Local Rider Rewards Promotion (the “Promotion”) is open to any active Deliveroo rider (“Riders”).
  2. The Promotion allows riders to enjoy offers and discounts at local venues all year round at local venues across the UK and Ireland.
  3. The website will allow you to search a full list of participating venues by offer and location.
  4. To use an offer, you should choose your venue, then claim your digital voucher and show it to the venue before purchase.
  5. Please view individual venue details online prior to visiting/booking to view full details including excluded dates, restrictions and further details about the offer.
  6. Please note that some products/services at the venue may be seasonal. We suggest you call the venue to check.
  7. If, when booking, the service/venue you wish to book is full, the venue will make every reasonable attempt to offer an alternative date.
  8. Vouchers can only be used once per purchase. If you do not present the digital voucher at the time of purchase, the venue is entitled to charge you full rate card tariff on the product/service that you have booked/purchased.
  9. Photocopied vouchers will not be accepted. Only digital vouchers will be accepted.
  10. There are no cash alternatives available.
  11. Exchanges, refunds or any other changes to your booking are entirely at the discretion of the venue’s manager.
  12. No amendments can be made by you after your booking has been made with the service provider unless otherwise agreed with the service provider. Further, no refunds whatsoever can be made in the event of cancellation by you after the confirmation has been issued to you in accordance with your booking, unless the reason for cancellation is the fault of the service provider.
  13. Conduct of entry – entrants of the promotion agree to be bound by these Terms and Conditions. Any persons causing a nuisance or disturbance to others will be asked to leave and will risk losing access to the Promotion.
  14. Deliveroo does not own or operate any of the third party venues participating in this Promotion.
  15. Offers in the Local Rider Rewards Promotion are organised by independent third party venues. Your contract will be with the owner or operator of the venue and comes into effect when a booking/payment has been made.
  16. Limitations of liability: neither the promoter nor the promotional parties assume any liability for:
    1. Inaccessibility or unavailability of the internet or the website or any combined thereof.
    2. Unforeseen cancellation of booking due to reasons outside of the Promoter’s control.
    3. Any injury or damage at your chosen venue.
    4. Regretfully the Promoter cannot be held responsible for any third parties.
  17. A full list of participating venues, will be available at http://localriderrewards.co.uk for the period of the Offer. The Promotion will be advertised on the Deliveroo Perkbox and the ‘Roo Community – Deliveroo Riders’ Facebook page and within ‘Roosletter’ emails.
  18. Your personal data will be held in accordance with all relevant data protection legislation currently in force. To view the Deliveroo Rider Privacy Policy visit: https://rider.deliveroo.co.uk/rider-privacy. The Promoter will keep your details on file for no longer than is necessary and in any event no longer 12 months after a Partner’s Offer ending.
  19. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation. The Promoter reserves the right to end or change any aspect of the promotion without notice.
  20. The promoter’s decision is final and binding in all matters and no correspondence will be entered into.
  21. If any provisions of these Terms and Conditions are judged to be invalid, illegal or unenforceable, this shall not affect or impact the continuation in full force and effect the remainder of the provisions.
  22. These Terms and Conditions are governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Promoter Details: Roofoods LTD, T/A Deliveroo, The River Building, 1 Cousin Lane, EC4R 3TE